1. Controller
ZIKO Servicios Digitales is responsible for processing related to the public website, commercial inquiries and the SYCLOPS activation service. Contact: serviciosdigitales@zikocrg.com and +54 9 2964 61-8000.
For commercial data entered into a local installation, the merchant determines the purposes, authorized users and access conditions.
2. Website and contact
The website stores the selected region, currency and language in the browser. When you send an inquiry, we process the information you provide, such as name, business, email, phone and message.
The website currently uses no advertising profiles or third-party analytics. Technical hosting logs may include time, requested path, user agent and a network address for the period required for security and operation.
3. Trial and license activation
Trial activation processes email, product version, activation type and a pseudonymous computer identifier. Paid activation also validates a purchase key.
The service stores encrypted events and uses cryptographic digests to recognize the same device, prevent duplicate trials and rate-limit abuse. It does not store local passwords or the merchant's master key.
4. Local application data
Users, products, prices, costs, taxes, stock, operations, tickets, audits and backups remain encrypted on the infrastructure selected by the merchant. They are not automatically transmitted to ZIKO Servicios Digitales.
If the merchant requests support and chooses to send diagnostics or files, they are used only to address that request. The merchant should remove unnecessary information before sending.
5. Purchases and payment methods
To manage a purchase we may process customer name, plan, amount, currency, status, reference and billing information. Cards, payment accounts and banking credentials are handled by the selected provider.
SYCLOPS and this website do not receive or store complete card numbers, security codes, online banking keys or payment-provider passwords.
6. Purposes
Information is used to answer inquiries, prepare purchases, activate trials or licenses, prevent abuse, provide support, maintain security, issue commercial records and meet applicable obligations.
Processing relies, as appropriate, on your request, performance of the purchase, consent to contact and the need to protect the service.
7. Providers and recipients
Hosting, email, support and payment providers may process the information needed for their specific function. Each provider receives only the categories required for that service.
When a provider operates from another jurisdiction, contractual and technical safeguards appropriate to the information are used. We do not sell personal data lists.
8. Retention
Inquiries are kept during commercial or support follow-up and then for a reasonable period to record the response. Purchase data is retained during the relationship and applicable commercial, accounting or tax periods.
Activation and security events are retained as needed to validate licenses, prevent abuse and preserve audit integrity. Local data remains under merchant control until archived or removed using available functions.
9. Security
We use authenticated encryption, key separation, access controls, hash-linked records and pseudonymous identifiers. Server keys remain outside public code. Application data is encrypted with the key configured by the merchant.
Never send passwords, master keys, banking credentials or complete card data through email or support forms.
10. Access, correction and deletion
You may request access to personal data. Where applicable, a response is provided within ten calendar days. Correction, updating or deletion requests are handled within five business days where applicable.
Send requests to serviciosdigitales@zikocrg.com. A reasonable identity check may be required to protect the account. Argentina's Agency for Access to Public Information accepts complaints about these rights.
11. Local preferences and minors
Region, currency and language are saved in browser local storage and can be removed from browser settings. The product and its purchase are intended for businesses and people able to contract, not children.
12. Changes and contact
This policy may be updated when the product, providers or processing practices change. The current version shows its effective date at the top. Questions can be sent to serviciosdigitales@zikocrg.com.